41-43 Westview Terrace
Isle Of Lewis

Tel: 01851 705727         Fax: 01851 706913


The Citizens Advice bureau is always looking for new volunteers, if you are interested in becoming a volunteer please contact us on 01851 705 727 for more information visit our volunteer page.


The Citizens Advice Service has seen an increase in new employment issues brought by clients over the past year. Some of these issues are examples of extremely unfair employment practices which place clients in a difficult, complex and miserable situation. Check the following link to be clear on what your employment rights are here; http://www.adviceguide.org.uk/scotland/work_s.htm

Taking action against benefit sanctions? Our new benefits sanctions help section may be able to help

Welcome to the Western Isles Citizens Advice Service (WICAS) website. There are 4 bureaux that make up WICAS. These are located in Stornoway, Tarbert, Balivanich and Castlebay.

Advice and Information

Callanish StonesWe provide free, impartial, confidential and independent service dedicated to helping local people find solutions to their problems. Our bureaux offer information and advice on a wide range of subjects including :-  

For self-help and up-to-date advice and guidance please go to Adviceguide where you will also find fact sheets, sample letters and lots of other useful resources.

So what exactly should you bring to a bureau to get the help you need?  What to bring

 Our Aims:

The Scottish CAB Service is united by two aims:

  • to ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities, or of the services available to them, or through an inability to express their need effectively; and
  • to exercise a responsible influence on the development of social policies and services, both locally and nationally.
    Citizens Advice Scotland and Scottish bureaux work together to achieve these aims.


We are a charity that relies on volunteers to maintain our service to the community. Today our service is facing more demand for advice than ever. We are always pleased to provide further details about any of the volunteering opportunities at your local CAB. For more information visit our volunteer section.

Opening hours  - Lewis CAB

Monday: 10.00 – 12.45 and 14.00 – 15.30
Tuesday: 10.00 – 12.45 and 14.00 – 15.30
Wednesday: 10:00 - 16:00 Telephone Service Only
Thursday: 10.00 – 12.45 and 14.00 – 15.30
Friday: 10.00 – 12.45 and 14.00 – 15.30
Saturday: Closed
Sunday: Closed



Lewis and Harris CAB Manager
Tel: 01851 705 727
By appointment only  

Roddy Nicolson
Service Development Manager
Tel: 01851 705 727
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 
By appointment only  


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